Cloud Policy Service
Technical Product Manager/Product Owner
Product Overview
With the SecureLogix Cloud Policy Service, you can monitor and control calls in your SIP deployments without requiring an inline device on the voice network. You get access to a high-level dashboard that offers real-time analytics of your voice network, and you can also get detailed information on any phone number. Furthermore, you can quickly switch operation modes to deal with any threats to your voice network.
My Role
As Technical Product Manager/Product Owner, I oversaw the development of a SaaS greenfield product. My responsibilities included creating the product roadmap, leading UX design, designing the system architecture, and managing the workload of the engineering team. Additionally, I worked closely with company leadership to ensure the product aligned with the company's overall strategic vision.
Evolution
I was hired as a Software Engineer at SecureLogix to work on the ETM System. The product involved using an inline device on the customer's network to provide call security protection, giving users precise control over the voice network and the ability to record calls. However, we recognized the need for a more targeted and cost-effective solution due to the inline device's high initial cost and complex deployment.
One example of this need arose when a public school system in New York approached us for help with a significant increase in bomb threats. Unfortunately, they did not have the budget for the ETM System. In response, I took on the role of Technical Product Manager and worked closely with our CEO to develop a new product.
The new web-based SaaS product would offer real-time analytics through a user-friendly dashboard. It would flag any calls deemed risky and allow users to inspect them, add them to lists, and record them for law enforcement purposes. Additionally, the product would allow customers to quickly switch the voice network's operation mode, limiting it to pre-configured lists of callers. This feature was particularly crucial in emergencies such as active shooter situations, ensuring that the voice network remained available for communication with law enforcement.
